Customer Support Executive

• Handle Calls and Chats from Customers and escalate to concerned teams for solving complaints.
• Handling inbound calls and emails in a professional manner.
• Escalating customer feedback as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Building strong client relationships by providing customers with ongoing support and regularly sharing product/Website/ application knowledge.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Building strong product expertise and providing training & ongoing support as required.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.

About you:

• Any Bachelor’s degree
• Hands on experience with CRM Tool / Freshdesk
• Excellent communication skills – English & Tamil
• Minimum 1 year experience in a similar position / similar industry
• Should be immediate joiners

• Be part of a young & energetic team
• Experience relaxed and efficient work culture.
• Develop new skills across various departments.
• Constantly pushing the boundaries of what’s possible in a workspace.
• A collaborative work environment that helps you succeed.
• Salary based on the quality of the assessment.
• Get recognized for your work at all times