Customer Support Executive
Chennai, Tamil Nadu
Work Type: Full Time
Handle Calls and Chats from Customers and escalate to concerned teams for solving complaints.
Handling inbound calls and emails in a professional manner.
Escalating customer feedback as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Building strong client relationships by providing customers with ongoing support and regularly sharing product/Website/ application knowledge.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Building strong product expertise and providing training & ongoing support as required.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Any Bachelor’s degree
Hands on experience with CRM Tool / Freshdesk
Excellent communication skills – English & Tamil
Minimum 1 year experience in a similar position / similar industry
Should be immediate joiners
Be part of a young & energetic team
Experience relaxed and efficient work culture.
Develop new skills across various departments.
Constantly pushing the boundaries of what’s possible in a workspace.
A collaborative work environment that helps you succeed.
Salary based on the quality of the assessment.
Get recognized for your work at all times
Submit Your Application
You have successfully applied
You have errors in applying
Apply With Resume
Social Network and Web Links
Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium)
+ Add Employer
+ Add Education